Privacy Policy

Superb Maids NYC LLC ("we," "us," or "our") values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with applicable laws, including New York State laws and federal regulations. By using our services or website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, email address, phone number, mailing/billing address, and payment details (processed securely via third-party providers like Stripe).

  • Service-Specific Data: Property size, cleaning preferences, scheduling requests, and access information.

  • Technical Data: IP address, browser type, device information, and cookies.

  • SMS Opt-In Data: Your mobile phone number, consent to opt into SMS messaging, and any message-related data (e.g., replies, STOP requests).

  • Other Sources of Information: Information collected via the website contact form, email, rental agreements, or third-party reservation systems.

2. How We Use Your Information

We use your data to:

  • Provide, schedule, and invoice for our services.

  • Send transactional updates, including SMS/text messages (e.g., appointment confirmations, reminders, and surveys) with your explicit consent.

  • Improve our website, services, and overall customer experience.

  • Ensure compliance with legal obligations, such as tax reporting and fraud prevention.

  • Respond to your inquiries, address your requests, and provide customer support.

3. SMS/Text Messaging Terms

By opting into our SMS/text messaging services, you agree to the following terms:

  • Message Frequency and Types: You may receive recurring automated or manual messages related to appointment confirmations, reminders, promotions, or surveys. The frequency depends on your interactions with our services.

  • Message and Data Rates: "Message and data rates may apply." Charges are determined by your mobile carrier, not by us. Ensure that you have the correct plan if concerned about fees.

  • Opt-Out Process: To stop receiving SMS communications, reply “STOP,” “CANCEL,” or “UNSUBSCRIBE” to any message. You will receive a final confirmation text, and you will be removed from our list within 24 hours. Alternatively, you may email us at support@Superbmaidsnyc.com or call us at (646) 417-8343.

  • Contact for Assistance: For help, respond “HELP" to any message. You will receive additional contact details, such as our phone number, email address, or website.

4. How We Share Information

We respect your privacy and do not sell, rent, or share your personal information or phone number with third parties for marketing purposes. We may disclose your data only in the following cases:

  • Service Providers: Cleaning staff, payment processors, SMS/text platform vendors, and IT support providers, all of whom operate under confidentiality agreements.

  • Legal Authorities: If required by law or necessary to comply with court orders, regulatory obligations, or legal processes.

  • Business Transfers: If we are engaged in mergers, acquisitions, or sales of assets, your information may be transferred under confidentiality agreements with appropriate safeguards.

5. Data Security

In accordance with the New York SHIELD Act, we implement robust measures to ensure the safety of your data, including:

  • Encryption of sensitive information during storage and transmission.

  • Regular security audits and staff training on data protection protocols.

  • Restricted access to personal data, available only to authorized personnel.

6. Data Retention

We retain your data only as long as necessary to provide services, fulfill agreements, or comply with legal obligations:

  • For SMS-related services, we may hold your information until you unsubscribe or request deletion.

  • After you unsubscribe, your mobile information will be removed from our system within 24 hours.

7. Your Rights

You may exercise the following rights under applicable state and federal laws:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications or SMS/text messages (see Section 3 for details).

  • Request data portability, where applicable.

  • Contact us at support@superbmaidsnyc.com or (646) 417-8343 for assistance.

8. Children’s Privacy

We do not knowingly collect or solicit information from individuals under the age of 16. If you believe a minor has provided personal information to us, please contact us immediately at support@superbmaidsnyc.com.

9. International Data Transfers

If your data is transferred abroad (e.g., in compliance with the EU-U.S. Privacy Framework), we ensure it is handled in alignment with applicable privacy laws and safeguards.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or applicable laws. You will be notified of any material updates via email, SMS/text (if enrolled), or website notifications. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

For questions, requests, or complaints:
Email: support@superbmaidsnyc.com
Phone: (646) 417-8343
Address: 276 5th Ave, New York, NY 10001